Shipping/Our Production Time
Our current production time is up to 2-3 business days to make and ship out. Please note, our production time does not include the shipping time.
We ship all packages via USPS (United Postal Service)
We can only guarantee when we can make and ship out by, the shipping time depends on the shipping method chosen at check out.
STANDARD SHIPPING - takes approximately 2-9 business days.
PRIORITY SHIPPING - takes approximately 2-4 business days.
For Standard and Priority shipping methods, these are estimated shipping times given by the post office. They generally are pretty good with their shipping estimates but there are times that they are off due to circumstances affecting delivery or due to weather. Express Shipping is the only service they will guarantee their shipping time.
If you need your item sooner, please feel free to convo us with your date needed by and zip code. We can let you know if it is possible to make and ship in time or let you know which shipping method is best for your date.
EXPRESS SHIPPING - takes 1-2 business days guaranteed by USPS. If the package is delivered after their guaranteed date given, they will refund the postage paid.
Priority and Priority Express also includes insurance up to $50.
DELAYED DELIVERIES - If your package is either showing delayed or past the estimated delivery date given, please contact your local post office first with your tracking number provided on your order. They will have the most up to date information on your shipping and can help you with an updated estimate. If it is 7 business days past the estimated date and you have contacted the post office with no updated estimate, please feel free to contact us and we will help out on our end.
NON/DELIVERED & MIS-DELIVERED PACKAGES - It is rare that we see either of these happen. You would need to first contact the Post Office and open a claim. If the package has been deemed lost on their end and the case is closed, request the case number from them and have them also email you a copy of the closed case showing it was deemed not delivered on their end. Once you receive the letter with the case number, contact us and we will rectify right away for you.
DELIVERED PACKAGES BUT NOT RECEIVED: Unfortunately if your package is showing delivered, the post office would need to be contacted by you right away. The sooner you contact them the better. They would give you a case number and would investigate. In most areas now they can gps locate to see where it was scanned by the carrier to see if it was actually scanned at your address or another. If after investigating, the package has been deemed mis-delivered on their end and the case is closed, request the case number from them and have them also email you a copy of the closed case showing it was deemed not delivered on their end. Once you receive the letter with the case number, contact us and we will rectify right away for you. If it was deemed delivered to your address, at that point they will deem it lost at the delivered address end or it could have been stolen. Unfortunately this is not something that is covered on their end.